SAP CS stands for (Customer Services), a popular SAP ERP tool that offers the basic functionalities to a vast range of customer specific tasks, is considered to be an important extension of the SAP Sales and Distribution (SD) module. In the present competitive scenario, customers like to purchase from organizations/ service providers that have a higher customer satisfaction quotient. Under the circumstances, it becomes essential to offer better after sale and customer services in every industrial vertical or commercial sector.
Along with offering the best services for warranties (for the goods purchased by customers) to taking the right steps for maintaining customer loyalty, providing the right help desk services, and placing an organization far ahead of its competition by increasing the levels of sales; the SAP CS module goes a long way in offering the highest levels of customer satisfaction too. Excellent customer services are vital for the growth and development of an organization and can be easily achieved via the integration of effective functionalities and SAP client services applications.
Features of SAP CS
This function comprises:
• Structuring and maintenance of the installed base using technical objects
• Warranties, management
• Call management, using service notifications, service orders and sales orders
• Call monitoring with response and service times
• Link between installed base and business partners

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